The Wallet section (Fulfillment > Wallet) serves as the centralized financial hub in MerchFox. It tracks available working capital, displays real-time transaction history, and handles funds deposit requests to ensure uninterrupted order processing.
Wallet Dashboard Metrics
The main Wallet view provides a high-level summary of your workspace financial health:
Available Balance: Real-time spendable funds available for order submissions and service fees.
Total Funded: Lifetime aggregate sum of approved top-up requests credited to the account.
Order Spend: Cumulative total deducted for submitted fulfillment orders.
Refunds: Credits returned to your wallet balance from canceled orders or adjustments.
Net Adjustments: Balance corrections or manual administrative line items.
Pending Top-Ups: Active deposit requests awaiting administrative approval.
All Transactions: Total count of financial ledger log entries.
Step-by-Step Top-Up Request Flow
To add funds to your wallet balance, click the Top Up button located in the top-right header of the Wallet page.
Step 1: Select Payment Method
Choose your preferred funding channel (e.g., PingPongX - Manual PingPong transfer).
Step 2: Enter Top-Up Amount
Select a pre-configured funding amount ($10, $25, $50, $100, $200, or $500) or input a custom value.
Click Continue to move to the payment transfer parameters.
Step 3: Transfer Details & Verification
Execute the transfer using the generated deposit details:
Recipient Account: Copy the exact recipient email/account address provided on screen.
Transfer Content (Required): Copy and paste the unique transfer memo code (e.g.,
MF-6A38A0FB-MSFTD87P). Crucial: Including this exact reference string in your transfer memo ensures accurate transaction matching.Upload Transfer Proof: Upload a confirmation screenshot (PNG or JPG format, up to 10MB) verifying the completed transfer.
Submission Options: Click to finalize the upload or select Done, I'll upload later to submit the proof at a later time.
Verification & Approval Status
Once submitted, top-up requests follow an administrative verification workflow:
Pending Status: Requests appear under Top-Up Requests as PENDING. Funds are not credited immediately upon transfer.
Admin Review: MerchFox administrators verify incoming bank/transfer notifications against your uploaded proof and required Transfer Content code.
Approved Credit: Upon approval, the status changes to APPROVED, and the requested amount is credited directly to your Available Balance.
Frequently Asked Questions
Why is my top-up balance not updating immediately?
Manual top-ups (such as PingPongX transfers) require administrative verification. Funds are added to your Available Balance once an admin reviews and approves your submitted transfer proof.
What happens if I forget to include the Transfer Content string?
Omitting the required
MF-memo code can delay processing. If omitted, contact support with your transaction reference ID and proof of transfer for manual reconciliation.
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