Last Updated: August 4, 2026
1. Introduction & Overview
MerchFox Global Co., LTD ("MerchFox," "we," "us," or "our") provides print-on-demand fulfillment services, software integrations, and merchant tools through our platform, website (merchfox.com), and related applications (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register as a Merchant ("Seller"), connect third-party marketplaces (such as Amazon, Etsy, eBay, TikTok Shop, or Shopify), or purchase products fulfilled through our network.
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.
2. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with an individual or business ("Personal Data").
A. Information Provided Directly by Merchants (Sellers)
Account & Identity Data: Full name, business name, email address, phone number, and account credentials.
Billing & Financial Data: Billing addresses, tax identification numbers (VAT/EIN), credit card details, bank account information, and wallet transaction histories (processed via PCI-DSS compliant payment processors such as Stripe or PayPal).
Communication Data: Inquiries, support tickets, feedback, and customer service correspondence.
B. Information Collected via Connected Marketplaces & End-Customers
When you connect your store (e.g., Amazon, Etsy, eBay, TikTok Shop, Shopify) to MerchFox via API or app integration, we automatically receive end-customer data required solely for order fulfillment and logistics:
Order Details: Products ordered, quantities, artwork files, and transaction IDs.
Shipping & Recipient Data: End-customer full name, shipping address, phone number, and delivery preferences.
C. Automatically Collected Technical Data
Device & Usage Data: IP addresses, browser types, operating systems, referring URLs, pages viewed, time spent, and system activity logs.
Cookies & Tracking Technologies: We use cookies, web beacons, and clear GIFs to enhance platform navigation, analyze trends, and administer the platform.
3. How We Use Your Information
We process Personal Data strictly for legitimate business and fulfillment purposes:
Fulfillment & Logistics: Processing orders, routing jobs to global print providers, generating shipping labels, and providing real-time tracking.
Platform Operations: Managing user accounts, calculating pricing/margins, processing wallet deposits, and automating payouts.
Integrations & API Functionality: Maintaining seamless, real-time data sync between MerchFox and connected marketplaces (Amazon, Etsy, eBay, TikTok Shop, Shopify).
Security & Fraud Prevention: Detecting, preventing, and mitigating fraudulent transactions, system abuse, intellectual property infringement, or legal violations.
Legal & Regulatory Compliance: Fulfilling tax reporting, accounting standards, and regulatory disclosure obligations.
4. How We Share & Disclose Information
We do not sell, rent, or trade Personal Data to third parties for direct marketing purposes. We share data only under the following strictly defined conditions:
Fulfillment Partners & Logistics Providers: Trusted print facilities and carrier services (e.g., USPS, FedEx, DHL, UPS) strictly for the purpose of printing, packaging, and delivering orders.
Payment Processors: PCI-compliant financial entities (e.g., Stripe, PayPal) to execute transactions securely.
Third-Party Marketplace API Compliance: Data exchanged with connected sales channels (e.g., Amazon, Etsy, TikTok Shop) is governed by their respective API Developer Terms and restricted exclusively to order processing and fulfillment updates.
Legal Requirements & Protection: When required by law, subpoena, or government authority, or to enforce our Terms of Service and protect the rights, property, or safety of MerchFox Global Co., LTD, our merchants, or the public.
Corporate Transactions: In connection with a merger, acquisition, restructuring, or sale of company assets, provided the acquiring party agrees to honor this Privacy Policy.
5. Third-Party Marketplace Data Handling (Etsy, Amazon, TikTok Shop, eBay, Shopify)
MerchFox Global Co., LTD strictly complies with developer data policies enforced by partner platforms:
Data Minimization: We request and access only the minimum customer data required to fulfill orders and update order statuses.
Zero Monetization: We never use end-customer data retrieved from marketplace APIs for marketing, retargeting, profiling, or resale.
Data Retention & Disposal: Customer PII (Personally Identifiable Information) obtained from connected marketplaces is stored securely and deleted or anonymized when no longer required for fulfillment, warranty, accounting, or legal compliance.
6. International Data Transfers & Global Fulfillment
Because MerchFox Global Co., LTD utilizes a global fulfillment network, Personal Data may be transferred to, stored, and processed in countries outside your state, province, or country of residence, including the United States, European Economic Area (EEA) member states, and Vietnam.
We ensure all international transfers comply with applicable data privacy laws by implementing standard contractual clauses (SCCs), robust encryption, and vetted vendor agreements.
7. Data Security & Storage
We implement enterprise-grade administrative, technical, and physical safeguards to protect Personal Data against unauthorized access, loss, misuse, or alteration, including:
Encryption: SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest.
Access Control: Role-based access controls (RBAC) and mandatory multi-factor authentication (MFA) for administrative operations.
Compliance: Maintenance of PCI-DSS compliance standards through certified payment processors.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, maintain active merchant accounts, resolve disputes, enforce legal agreements, and comply with statutory accounting and tax retention periods. Upon request or account termination, data will be purged or anonymized in accordance with applicable laws.
9. Your Privacy Rights (GDPR & CCPA/CPRA Compliance)
Depending on your jurisdiction, you may hold the following privacy rights regarding your Personal Data:
Right to Access: Request a copy of the Personal Data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your Personal Data, subject to regulatory retention exceptions.
Right to Restrict or Object: Object to or restrict processing of your Personal Data.
Right to Data Portability: Receive your Personal Data in a structured, machine-readable format.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise your privacy rights, please contact our Data Protection Officer at [email protected].
10. Children's Privacy
Our Services are intended exclusively for individuals aged 18 and older. We do not knowingly collect or solicit Personal Data from children under the age of 16. If we become aware that a child under 16 has provided us with Personal Data, we will take immediate steps to delete such information from our servers.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations, platform features, or operational practices. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date, and where appropriate, via email or platform notification.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
MerchFox Global Co., LTD
Email: [email protected]
Website: https://merchfox.com
Support Center: https://merchfox.com/helpdesk