Last Updated: August 4, 2026
1. Overview & Policy Scope
At MerchFox Global Co., LTD, we stand behind the quality of our print-on-demand products. Because all items are custom-printed on demand based on specific merchant orders, we do not accept general returns or buyer's remorse exchanges. However, we offer full replacements or refunds for production errors, transit damages, or defective items under the conditions outlined below.
2. Eligible Claims (Covered by MerchFox)
MerchFox will issue a free reprint/replacement or a full credit to your MerchFox Wallet for the following issues:
Manufacturing Defects: Garment tears, broken seams, damaged hardware, or material flaws.
Printing Errors: Misprints, incorrect design placement, severe color discrepancies from submitted artwork files, or blurred prints resulting from fulfillment errors.
Incorrect Items Sent: Wrong item, color, size, or quantity fulfilled compared to the submitted order data.
Transit Damage & Lost Packages: Items arriving damaged due to carrier mishandling, or packages confirmed lost in transit by the carrier tracking system.
3. Ineligible Claims (Not Covered)
MerchFox is not liable for order issues resulting from customer or merchant errors, including:
Incorrect Shipping Address: Orders delivered to an incorrect or incomplete address provided by the merchant/end-buyer.
Buyer's Remorse & Size Choices: End-buyers selecting the wrong size, color, or changing their mind post-production.
Minor Color/Placement Variations: Slight variances in print placement (+/- 0.5 inches) or standard digital-to-print color shifts (RGB to CMYK).
Unclaimed Deliveries: Shipments returned to sender or destroyed due to failed delivery attempts or unpaid recipient customs fees.
4. Claims Process & Documentation
To file a quality or fulfillment claim:
Submit a support ticket via MerchFox Helpdesk within 30 calendar days of the package delivery date (or estimated delivery date for lost packages).
Attach clear photographic or video evidence showing the product flaw, print issue, and the intact shipping label affixed to the packaging.
Once verified, MerchFox will process a replacement order at no charge or refund the production/shipping cost to your MerchFox Wallet within 2–3 business days.